Distinct Avenue Support
How can we help?
Questions about an order, sizing or a return? Send us a message below or email support@distinct-avenue.com.
Please include your order number for order-related enquiries.
A little help before you message
Delivery & Tracking
Free standard shipping to the EU and UK. Estimated delivery: 7–11 business days. Your shipping email includes a tracking number and link.
Returns & Refunds
Notify us within 14 days after delivery to request a change-of-mind return. Contact us for the correct returns address before posting your item.
Order Changes
Need to change or cancel an order? Contact us as soon as possible. If your parcel is already out for delivery, we’ll explain the available options.
Company & Contact Details
Berlynova Limited
Distinct Avenue is operated by Berlynova Limited.
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central HK
Hong Kong, Hong Kong, 999077
Hong Kong
Get in Touch
This is our business correspondence address. Please email us for the correct return destination; do not send returns to the business address without instructions.